Support
We’re a small team and we read every message. Ask us anything about Lexo: something not working, a book or language you’d like, a mistake you spotted in an edition, or a privacy request.
Common questions
Getting started. Choose the language you speak and the one you’re learning, pick your level, and get a book from Discover. Editions that already exist download straight away; anything else is written for you, starting with chapter 1.
Reading. Tap any word to see what it means in that sentence, hear it, and see the whole sentence translated. Tap the play button to hear the chapter read aloud with the words highlighted as they’re spoken. Use the text button in the reader to change the type size, spacing and theme.
A mistake in a book. Lexo’s editions are adaptations produced with AI and checked automatically, so the occasional error gets through. Tell us the book, language, level and the sentence, and we’ll fix it for everyone.
Privacy. Lexo has no accounts and collects very little; see the privacy policy. For a privacy request, use the form below.
Contact us
Use the form on this page and we’ll reply by email, usually within two working days.
Questions
How do I restore my books on a new iPhone or iPad?
Sign in with the same Apple ID, open Lexo and tap Settings, then Restore purchases. Your books reappear in your library and download again.
Why is my book still being written?
If you're the first reader of an edition, Lexo writes it for you. Chapter 1 is usually ready within a few minutes and the rest follows while you read. You can close the app; it can notify you when chapter 1 is ready.
Can I change my level after buying a book?
Each purchase is one book in one language at one level. You can add another level of a book you own for $1.99, or for one Lexo Plus credit.
Does Lexo work offline?
Yes. Books, narration and word pronunciations are downloaded to your device, so you can read and listen without a connection once they've downloaded.
How do I cancel Lexo Plus?
Lexo Plus is managed by Apple. Open the Settings app, tap your name, then Subscriptions, and choose Lexo Plus. Credits you've already received stay usable.
How do I get a refund?
Purchases are made through the App Store, so refunds are handled by Apple at reportaproblem.apple.com.